33bf Privacy Policy

This Privacy Policy applies to all users of the 33bf platform, including visitors to the website and registered account holders. By using the 33bf platform, you acknowledge that you have read and understood this policy and that you consent to the collection and use of your personal data as described herein. If you do not agree with the terms of this Privacy Policy, please do not use the platform.

33bf is committed to handling your personal data with transparency, integrity, and care. This policy sets out in plain language what data we collect, how we process it, who we may share it with, and how long we retain it. We review and update this policy regularly to reflect changes in our operations or applicable law. The "Last Updated" date at the top of this page indicates when the policy was most recently revised.

1. Information We Collect

33bf collects personal data from you directly when you register an account, make a deposit, or contact our support team, as well as automatically through the operation of the platform. The categories of data we collect are set out below:

Account and Identity Data

• Full legal name, date of birth, and nationality — collected at registration to verify your age and identity in accordance with our responsible gaming commitments.
• Contact details including email address and, where provided, a phone number — used for account communications, security alerts, and support correspondence.
• Government-issued identification documents — such as a national ID card or passport — collected during identity verification checks required before processing withdrawals or where legally mandated.
• Account username and encrypted password — used to authenticate access to your 33bf account and to protect account security.

Financial and Transaction Data

• Payment method details — including the mobile wallet account identifiers associated with bKash, Nagad, Rocket, or Upay transactions, and masked card numbers for Visa or Mastercard transactions.
• Deposit and withdrawal history — a full record of all financial transactions made through your account, retained for audit, dispute resolution, and regulatory compliance purposes.
• Bonus and promotional activity records — a log of bonuses claimed, wagering activity associated with bonus funds, and the outcome of any promotional participation.
• Responsible gaming tool settings — records of any deposit limits, time-out periods, or self-exclusion requests you have placed, maintained to ensure those tools function correctly and cannot be circumvented.

Technical and Usage Data

• Device and connection data — including IP address, device type, operating system, browser type and version, and mobile network information — collected automatically when you access the platform.
• Session and gameplay data — a record of games played, betting patterns, session durations, and game outcomes, used for platform operation, fraud detection, and responsible gaming monitoring.
• Cookies and similar tracking technologies — small data files placed on your device to remember preferences, maintain session state, and support platform analytics. See the Cookies section below for full details.

2. How We Use Your Information

33bf uses the personal data we collect for the following purposes. We process data only where we have a lawful basis to do so and limit use to what is necessary for each stated purpose:

• Account management — to create and maintain your account, process your registration, authenticate your logins, and manage your account settings and preferences.
• Payment processing — to process deposits and withdrawals, verify the ownership of payment methods, and maintain financial records as required by our operational standards.
• Identity verification and KYC — to verify your age and identity before processing withdrawals, in accordance with our age-restriction policy and responsible gaming commitments.
• Fraud prevention and security — to monitor platform activity for signs of fraud, money laundering, collusion, or unauthorised account access, and to protect the integrity of the platform and its players.
• Responsible gaming — to operate our responsible gaming tools effectively, including enforcing deposit limits, managing time-out and self-exclusion requests, and monitoring gameplay patterns for early indicators of problem gambling.
• Customer support — to respond to your enquiries, resolve disputes, investigate complaints, and provide technical assistance in connection with your use of the platform.
• Platform improvement and analytics — to analyse how players use the platform, identify technical issues, improve the user experience, and develop new features or services. Analytics data is processed in aggregated or anonymised form wherever possible.

33bf does not use your personal data for automated decision-making that produces significant legal or similarly significant effects on you without human review. Where automated systems flag an account for review — for example, due to suspected fraud or policy violation — a member of the 33bf operations team will conduct a manual review before any final decision is taken.

3. Legal Basis for Processing

33bf processes your personal data only where it has a recognised lawful basis for doing so. The primary legal bases we rely on are:

• Contractual necessity — processing your account data, payment data, and gameplay data is necessary to provide you with the platform services you have signed up for and to perform our obligations under the Terms and Conditions.
• Consent — where we process data for optional purposes such as marketing communications or non-essential cookies, we do so only on the basis of your explicit, freely given consent. You may withdraw that consent at any time by contacting support or adjusting your account settings.
• Legitimate interests — we process certain technical and usage data where this is necessary to operate, protect, and improve the platform, provided that our legitimate interests are not overridden by your fundamental privacy rights.
• Legal obligation — we may be required to process and retain certain categories of data in order to comply with applicable laws, including anti-money laundering regulations, financial reporting requirements, or orders from competent authorities.

4. Sharing Your Information

33bf does not sell, rent, or trade your personal data. We may share your data with third parties only in the following limited circumstances:

• Payment service providers — we share necessary transaction data with payment processors such as bKash, Nagad, Rocket, Upay, Visa, and Mastercard to facilitate deposits and withdrawals. These providers are contractually bound to process your data securely and only for the purpose of completing your transaction.
• Identity verification providers — we may share identity documents and personal details with third-party KYC verification services to complete age and identity checks. These providers operate under strict data processing agreements and are prohibited from using your data for any purpose other than verification.
• Regulatory and law enforcement authorities — we may disclose personal data to competent authorities, financial intelligence units, or law enforcement agencies where required by applicable law, where we are subject to a legal order, or where disclosure is necessary to prevent or detect fraud or other criminal conduct.
• Technology and infrastructure partners — we may share limited technical data with trusted hosting, cloud infrastructure, or cybersecurity partners who support the operation of the platform. All such partners are bound by data processing agreements that restrict their use of your data to the specific services they provide to 33bf.

We will not share your data with any party not listed above without your explicit prior consent. Where data is shared with third-party processors, we require those processors to implement appropriate technical and organisational security measures and to process your data only on our documented instructions.

5. Cookies and Tracking Technologies

33bf uses cookies and similar tracking technologies to operate the platform, remember your preferences, and improve your experience. A cookie is a small text file placed on your device when you visit the platform. We use the following categories of cookies:

Cookie Types We Use

• Strictly necessary cookies — these are essential to the operation of the platform and cannot be disabled. They include session cookies that keep you logged in during a visit and security cookies that protect against cross-site request forgery attacks.
• Functional cookies — these remember your preferences such as language settings and allow the platform to deliver a more personalised experience. You may disable functional cookies through your browser settings, but some platform features may not work correctly as a result.
• Analytics cookies — these collect anonymised data about how players interact with the platform, including pages visited, time spent, and navigation paths. This data helps us identify areas for improvement and understand aggregate usage patterns. Analytics cookies are only placed with your consent.

You can manage or delete cookies at any time through your browser settings. Please note that disabling all cookies may affect the functionality of the 33bf platform and prevent certain features from working as intended. Continuing to use the platform without changing your cookie settings indicates your acceptance of our use of cookies as described in this policy.

6. Data Retention

33bf retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, as described in this policy. The following retention periods generally apply, subject to any longer period required by applicable law or ongoing dispute resolution:

Account data is retained for the duration of your active account, plus a period of up to 5 years after account closure to meet financial record-keeping and regulatory requirements. Transaction and payment data is similarly retained for a minimum of 5 years following the relevant transaction, in accordance with standard financial compliance obligations. Identity verification documents are retained for as long as required by applicable law and our operational standards. Where you request deletion of your personal data and no legal retention obligation applies, we will process your deletion request within a reasonable timeframe.

7. Data Security

33bf takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include SSL encryption for all data in transit, strict access controls limiting data access to authorised personnel only, regular security reviews of our platform infrastructure, and monitoring for suspicious activity or attempted unauthorised access.

Despite these measures, no system is completely immune to security risks. If you become aware of any security vulnerability or suspect that your account has been compromised, please contact us immediately at [email protected]. In the event of a data breach that is likely to result in a risk to your rights and freedoms, 33bf will notify affected players without undue delay and take all necessary steps to contain the breach and minimise its impact.

8. Your Rights Over Your Personal Data

Subject to applicable law, you have the following rights in relation to your personal data held by 33bf. To exercise any of these rights, please contact us at [email protected] with your account details and a description of the right you wish to exercise:

• Right of access — you have the right to request a copy of the personal data we hold about you, together with information about how it is processed and the categories of data involved.
• Right to rectification — you have the right to request correction of any inaccurate or incomplete personal data we hold about you. Where data is inaccurate, we will correct it promptly on receipt of a valid request.
• Right to erasure — you have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent, or where the data has been unlawfully processed, subject to any legal retention obligations that override this right.
• Right to restriction of processing — you have the right to request that we restrict the processing of your personal data in certain circumstances, for example while we investigate a disputed accuracy claim or while we consider your objection to processing.
• Right to data portability — where we process your data on the basis of consent or contractual necessity, and the processing is carried out by automated means, you have the right to receive a copy of your data in a structured, commonly used, machine-readable format.
• Right to object — you have the right to object to the processing of your personal data where we rely on legitimate interests as the legal basis, including profiling based on those interests. You also have the right to object to processing of your data for direct marketing purposes at any time.

We will respond to all valid rights requests within 30 days of receipt. In complex cases or where we receive a high volume of requests, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it. We will not charge a fee for processing rights requests unless a request is manifestly unfounded or excessive.

9. International Data Transfers

33bf operates a platform that may involve the transfer of personal data to countries outside Bangladesh. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your data. These safeguards may include contractual protections such as standard data protection clauses or equivalent measures that provide a level of protection comparable to applicable standards.

By using the 33bf platform and accepting this Privacy Policy, you acknowledge that your personal data may be transferred to and processed in countries outside Bangladesh. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy wherever it is processed.

10. Children's Privacy

The 33bf platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If you are a parent or guardian and believe that a minor has registered an account or provided personal data to 33bf without your consent, please contact us immediately at [email protected]. We will investigate the matter promptly and, where confirmed, will close the account and delete all associated personal data without undue delay.

11. Changes to This Privacy Policy

33bf reserves the right to update or amend this Privacy Policy at any time. When we make changes, we will update the "Last Updated" date at the top of this page. Where changes are material — meaning they affect how we collect, use, or share your personal data in a significant way — we will endeavour to provide advance notice by email or through an in-platform notification before the changes take effect.

Your continued use of the 33bf platform after any changes to this Privacy Policy have been posted constitutes your acceptance of the revised policy. If you disagree with the changes, you should stop using the platform and may contact support to request account closure and data deletion.

12. Contact and Data Enquiries

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how 33bf handles your personal information, please contact our support team. We take all privacy enquiries seriously and aim to resolve them promptly and transparently.

Email: [email protected]